Frequently Asked Questions
A few things you might want to know.
Whether you're figuring out your hat size, checking on an order, or wondering how to care for something you purchased, you'll probably find the answer here.
If not, give us a call or send us a message. We're real people and we're happy to help.
Ordering & Shipping
How quickly will my order ship?
We do our best to get orders packed and on their way as quickly as possible. Most orders arrive within approximately 3–10 business days, depending on your location and product availability.
Once your order ships, you'll receive tracking information so you can follow it along the way.
How much is shipping?
We offer free shipping on orders over $100 within the United States.
Shipping charges for orders below the free-shipping threshold are a flat $10 shipping rate.
Do you ship internationally?
Not yet. At this time, we only ship within the United States.
We're always looking for ways to expand where we can send our products, so this may change in the future.
Can I change or cancel an order after placing it?
If you catch us quickly, give us a call or send us a message and we'll do our best to help.
Because we try to get orders packed and shipped quickly, we can't guarantee that an order can be changed once it has entered the shipping process.
Returns & Exchanges
Can I return something if it doesn't work for me?
Absolutely.
Items may be returned within 30 days as long as they are unworn and in their original condition.
Sale and clearance merchandise follows the same return policy as regularly priced merchandise.
For complete instructions, visit our Returns & Exchanges page.
Can I exchange something for another size?
Of course.
Send the original item back to us in unworn, original condition along with our Return & Exchange Form and tell us which size or style you'd like instead.
You cover the cost of sending the original item back to us, and we'll cover the shipping on your replacement.
What if you sent me the wrong item or something arrived damaged?
Contact us before sending it back.
If we made a mistake or your order arrived damaged or defective, we'll make it right and take care of the return shipping.
Hat Sizing & Fit
How do I know what size hat I wear?
The easiest way is to measure around your head with a soft measuring tape where the hat will naturally sit — usually about ½ inch above your eyebrows and just above your ears.
Use that measurement with our Hat Size Guide to determine the best size.
Different manufacturers occasionally fit a little differently, so if you're between sizes or unsure, contact us. We've fitted a lot of hats over the years.
I'm between two hat sizes. Which one should I choose?
Generally, we recommend going with the larger size.
It's much easier to make a hat slightly smaller than it is to make one larger.
My hat is just a little too big. What can I do?
This is extremely common.
A small piece of thin foam hat-sizing tape placed underneath the sweatband can snug the fit without changing the appearance of the hat.
In a pinch, thin 3/16" foam weather stripping works remarkably well too.
Start with a small section and add more only if necessary.
Do all brands fit the same?
No, to put it plainly. While hat sizing is fairly standardized, variables like different manufacturers, crown shape, materials, construction, can all affect the way a hat feels. If you already have one of our hats and you are thinking about trying a new brand, check out our size guide, this will help you find the perfect fit.
If you've worn one of our brands before and are trying something different, we're happy to help you compare the fit, just reach out!
Products & Care
What are your hats made from?
Quite a few things.
Depending on the style, you'll find hats made from materials including wool felt, Harris Tweed, linen, silk, cotton, leather, oilskin, raffia straw, Toyo, genuine Panama Toquila straw, other natural straws, and performance fabrics.
Where are your products made?
We work with manufacturers and craftspeople from around the world.
Our collections include goods made throughout Europe, Ireland, the United Kingdom, and elsewhere, selected for their materials, craftsmanship, character, and value.
Check the individual product description or care label for the country of origin of a particular item.
How should I care for my hat?
That depends heavily on the material.
Wool felt, leather, linen, genuine Panama straw, oilskin, and tweed all require different care.
Always check the care information included with your item.
Are your wool felt hats waterproof?
Wool felt is naturally water resistant, and many wool hats can comfortably handle light rain.
That doesn't mean every wool hat is completely waterproof, however. Avoid thoroughly soaking a felt hat unless the individual product is specifically designed for wet-weather use.
What is oilskin or waxed cotton?
Oilskin — also commonly called waxed cotton, wax canvas, or tin cloth — is cotton fabric treated with wax or oil to make it highly water resistant.
One of the great things about it is that the fabric develops more character with wear and can be reproofed over time.
Shopping With Sunflower Trading Company
Do you have a physical store?
Yes.
You can visit us in historic Ellicott City, Maryland and shop many of the products you see online in person.
[VISIT OUR STORE]
Do you sell more than hats?
We certainly do.
Hats are our specialty, but you'll also find Irish sweaters, waxed and oilskin outerwear, leather goods, gloves, scarves, bags, and other clothing and accessories throughout the site.
Still Have a Question?
We're happy to help.
Call us, email us, or use our contact form and a real person will get back to you.
And if your question is…